Frequently Asked Questions

Check out the FAQ below for the answers to the most common questions.

PAYMENTS & DISCOUNTS

Only one discount code can normally be applied to each order unless the promotion states otherwise.

Discount codes must be entered during checkout and cannot normally be added after the order has been completed.

Some discount codes cannot be used on products that are already on sale. Please review the promotion terms before checkout.

ORDERS & DELIVERIES

Shipping costs are calculated according to the delivery address and selected shipping method, and are displayed at checkout.

Orders are usually processed within 1–3 business days. Processing may take longer during busy periods.

Delivery times depend on the destination and shipping service. Tracking information is sent after dispatch.

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