Return & Refund Policy

Thank you for choosing FORMARE. We hope your purchase exceeds your expectations. Should anything fall short, we're happy to assist — please review our return policy below before initiating a return.

Return Eligibility

We accept returns of eligible items within 14 days of the delivery date.

To be eligible for a return, your item must:

i) Be unused, unworn, and unwashed.

ii) Be in its original condition with all original tags attached.

iii) Be returned in its original packaging, where applicable.

iv) Be accompanied by your order number or other proof of purchase.

Items that do not meet these conditions may not be eligible for a refund or exchange.

How to Request a Return

To start a return, please contact our Customer Support team at hello@formareequestrian.com before sending your item back.

Please include:

i) Your order number.

ii) The item(s) you wish to return.

iii) The reason for the return.

iv) Photos of the item(s) if they are damaged, defective, or incorrect.

Once your request is approved, we will provide the available return address based on your location, along with detailed return instructions.

Please do not return any items without prior authorization, as unauthorized returns may delay or prevent the processing of your refund.

Return Shipping

Customers are responsible for arranging and covering the cost of return shipping. Once your return has been shipped, please send us your tracking number by email so we can keep an eye on your package and process your refund as quickly as possible once it arrives.

We understand that returning an item can sometimes be inconvenient, so we recommend choosing a reliable, trackable shipping service to help ensure your package reaches us safely. As we are unable to control the shipping process, we cannot be responsible for return packages that are lost or damaged in transit before they are received at our return facility.

After your return package has been shipped, please email your tracking number to hello@formareequestrian.com so we can monitor your return and process it as quickly as possible.

We recommend using a trackable shipping service, as FORMARE is not responsible for return packages that are lost or damaged during transit.

Exchanges

If you would like to exchange an item for a different size or color, please contact us within 14 days of the delivery date.

Exchanges are subject to product availability. If the requested replacement is unavailable, you may choose either a refund or another eligible product.

Refund

Once your return has been received and inspected, we will notify you by email of the outcome.

If your return is approved, your refund will be processed to your original payment method within 14 business days. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your payment provider.

Original shipping charges and return shipping costs are non-refundable unless the return is due to an item that is damaged, defective, or sent in error by FORMARE.

To ensure fairness for all customers, returned items will be inspected upon arrival. Refunds may be reduced or declined if the returned item:

i) Shows signs of wear, use, washing, or alteration.

ii) Is missing its original tags, packaging, or accessories.

iii) Is incomplete or missing any components included with the original order.

iv) Has been damaged after delivery due to improper handling or use.